Frequently asked questions

Yes. Checkout requires an iGNITE account. Use Sign up or Sign in in the header (or on the checkout page) to register or log in with iGNITE Connect, then return here to pay.

Choose Sign up in the header or Create iGNITE account at checkout. You’ll complete registration on iGNITE Connect and be redirected back to True North Market signed in.

We use Stripe Checkout. After you’re signed in with iGNITE, choose Pay with Stripe to enter your card or supported wallet securely on Stripe’s page. We never store your full card details.

All payments are charged in Hong Kong Dollars (HKD). The currency selector on the site is for display only — estimated totals in USD, GBP, TWD, MOP, SGD, or CNY help you compare prices, but Stripe bills in HKD.

We currently offer local Hong Kong delivery only. International shipping is not available at this time.

Hong Kong local delivery is a flat HK$30 and includes tracking where available. Most in-stock orders leave our studio within 1–2 business days and typically arrive in 1–3 business days within Hong Kong. Pre-order timelines are longer and are shown on each product page.

Pre-order pieces are made or restocked after you purchase. Estimated ship windows appear on the product page. You’ll get an email with tracking when your order ships. You can cancel a pre-order before it ships by contacting us.

Email us as soon as possible with your order number. We’ll help if the order hasn’t been fulfilled yet. Pre-orders can usually be cancelled before they ship.

Yes. You can add gift wrap in your bag before checkout. An optional gift note can be included with your order.

Wipe with a soft, dry cloth. Avoid water, perfume, and lotion. Store pieces separately so stones don’t scratch one another. Natural stone may vary slightly in colour and pattern from photos.

Visit the Contact page or email us with your order number. We typically reply within one business day.